Marketing & Digital Services Manager B2B Europe

What will you do as Marketing & Digital Services Manager?

As Marketing & Digital Services Manager B2B Europe, you will play a prominent role in the (digital) business transition of this B2B player, active in 20 different countries in Europe since 1977. You will have broad responsibility, report directly to the CCO and will be a leader in the commercial strategy to make Container Centralen digitally native in the coming years, also and especially in the field of customer experience. In this way, together with your compact team and your colleagues from sales and operations, you make a direct contribution to Container Centralen's international customer promise: “To offer a flawless Phygital customer experience”.

This position has a broad horizon. In the short/medium term, the digitalization of current business operations and optimization of the current customer experience are central. Once this way of working has been embraced within the organization and the market, further customer and market growth is a logical next pillar that you will work on together with your team and colleagues.

In this newly created position you will be responsible for:

• (further) Developing and implementing a successful digital B2B platform strategy, including optimizing the customer platform 'MyCC';
• Developing and implementing relevant Digital services / propositions in line with current tools such as 'Balance Transfer' and 'Balance Monitor’;
• Onboarding (new) customers, building customer profiles and advanced dashboards and translating these insights into Cross- and Upsell opportunities for the sales team;
• B2B Marketing Communications and E-Commerce including social media exposure;
• Directly manage a marketing communications specialist;
• Optimal cooperation with the MT, Sales and Operations team

We are looking for an experienced professional with

• Relevant Bachelor's or Master's degree, for example in the direction of (Digital) Marketing Communication;
• At least 5 years of relevant work experience within B2B Marketing Communication or Sales, in an international working environment;
• Management experience (direct or indirect) through leading role on strategic projects;
• Experience in digital transformation B2B, ideally experienced with cases in which order handling has shifted from manual (by phone, by email) to interactive digital services;
• Experience in scrum or agile management (e.g. as a product owner or scrum master) is an advantage;
• Affinity with logistics and/or B2B digital services is an advantage;
• Strongly developed communication skills in English

Furthermore, you recognize yourself in the following description:
• You feel at home in an informal professional organization, where thinking and doing (together!) are central;
• You put customer needs at the center of your approach, have organizational sensitivity and a natural drive to improve and innovate;
• You like to take the initiative, work decisively and at the same time know how to collaborate with colleagues with whom you like to share your knowledge;
• You have an analytical mind, work accurately and know how to translate your vision on digital transformation into a successful and systematic approach.

About Container Centralen

20,000 customers in 20 European countries

Container Centralen (CC) is the creator of the CC Pool System, the world's largest pool system for reusable transport items (RTIs) in the flower and potted plant industry. As a market leader, they support logistics operations for more than 20,000 customers and 40,000 users in 20 European countries. The primary target group includes retailers, traders and growers. The innovative concept is now also spreading to more retail chains like garden centers, supermarkets and DIY stores.

An open, inclusive culture and healthy work-life balance

Within CC there is a culture of self-support, where each team member has their own responsibilities. And there is a pleasant, open, inclusive, multicultural and professional atmosphere. A healthy work-life balance is self-evident. In addition, CC offers a daily lunch and the company organizes several events every year, so that in addition to the Christmas party, you can also participate in the CC pub quiz or Sustainability Day, for example.

This is what you can expect

In this position you will be at the heart of the digital transformation of this beautiful B2B player. You will also receive a senior employment benefits package that matches the responsibility and challenge of this position. The package consists of:
• A competitive salary depending on your background and experience;
• 8% holiday pay;
• 28 days of leave (20 statutory days and 8 extra days);
• Premium-free collective pension
• Premium-free disability insurance;
• Business laptop and mobile phone;
• Mobility budget and work-from-home allowance;
• Possibility to work both at the office and at home and create a good home workplace for a pleasant working environment